Shipping policy
Shipping Policy (Laifen Singapore)
We aim to process and ship orders as soon as possible. However, we cannot confirm an exact delivery date or time because all orders are shipped and delivered by our third-party logistics partner.
What to expect
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After your order is confirmed, it will be handed over to our logistics partner for delivery.
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Delivery timelines may vary due to courier scheduling, peak periods, weather, or other factors outside our control.
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Once available, we will provide tracking details so you can check the latest delivery status directly with the courier.
By placing an order, you acknowledge that delivery schedules are managed by the third-party logistics partner and may change without prior notice.
Shipping Damage or Loss
If your parcel is damaged, missing items, or lost during shipping, please contact us as soon as possible with your order number and photos/videos (if applicable).
As delivery is handled by a third-party logistics partner, please allow some time for us to coordinate and investigate with the courier before we can confirm the outcome or next steps.
We appreciate your patience while we work with the logistics partner to resolve the case.